Shipping policy
PRICES
All prices displayed on our website are inclusive of VAT.
RESPONSIBILITY
We strive to ensure quick and dependable delivery of all orders. However, we cannot accept responsibility for delays that occur due to circumstances outside our control, such as natural disasters, customs inspections, government regulations, or busy seasonal shipping periods.
ORDERING
After completing your purchase, you will receive an order confirmation email containing details of the items ordered, their prices, as well as your billing and delivery information.
CUSTOMS FEES
Orders shipped within the European Union are not subject to customs duties or import taxes.
If you are unsure whether additional charges may apply in your country, we advise contacting your local postal service or customs authority before placing an order. In most cases, customers outside the EU receive their packages without additional fees or complications.
ESTIMATED DELIVERY TIMES
- United Kingdom: 1–3 business days
- Europe: 5–8 business days
- International: 7–12 business days
IMPORTANT SHIPPING NOTICE
Due to high demand, carrier delays, and international logistics, some orders may experience additional delays of up to 5–10 business days beyond the estimated delivery times above.
We are actively working with our shipping partners to ensure all orders arrive as quickly as possible and appreciate your patience.
ORDER PROCESSING
Orders are processed within 24–48 hours (Monday–Friday). Orders placed late on Friday will usually be prepared and shipped on the following Monday.
Please note that orders are not processed or dispatched on public holidays.
All orders are shipped using Royal Mail, and the shipping cost will be calculated at checkout depending on your location
DELIVERY RESPONSIBILITIES
Please ensure your address details are correct:
- Full name
- Complete street and house number
- Postcode, region/state, and local phone number
DELAYS & BUSY SEASONS
During major holidays or high-demand periods (e.g., Christmas, Black Friday), shipping times may be longer than usual. We appreciate your patience.
DAMAGED OR MISSING PACKAGES
For standard delivery:
Please report about the missing / damaged items within 7 days after receiving.
- Contact your local post office immediately if your parcel arrives damaged or empty.
- Investigations must be initiated through the postal service.
- Refunds or replacements are possible only if the post office confirms the issue was caused during shipment.
Always inspect your parcel upon delivery and notify both us and your post office right away if something seems wrong.
IMPORTANT NOTES
Orders not delivered due to incorrect or incomplete addresses cannot be refunded.
- If a parcel is returned to us because of an incorrect address, new shipping costs apply.
- If a parcel is marked “Delivered” but not received, refunds are issued only after local postal confirmation of misdelivery.
- Delivery times for Standard Shipping are not guaranteed.
- Minor delays may occur due to current European geopolitical conditions.
- All orders are shipped from UK or UAE
COMPLAINTS
If your package is lost, damaged, or opened, please contact us immediately and file a report with your local post office. When submitting a complaint, include:
- A short description of the issue
- Photos of the package, shipping label, and any damage
We review all cases within 24 hours, but postal investigations can take up to 30 days.
Complaints must be made within 7 business days of delivery.
For questions, contact us anytime at : Info@theformulaperformance.com
