Shipping policy
PRICES
All prices on our website include VAT.
ORDERING
After you complete your purchase, we email you an order confirmation. It lists the items you ordered, their prices, and your billing and delivery details. Check it straight away and contact us if anything is wrong.
ESTIMATED DELIVERY TIMES
- United Kingdom: 9–10 business days
- Shilajit and Creatine (UK only): 2–4 business days
- Europe: 12–15 business days
- International: 12–15 business days
These are estimates, not guarantees. All orders ship from the UK or the UAE with Royal Mail. The shipping cost is calculated at checkout based on your location.
ORDER PROCESSING
We process orders within 24–48 hours (Monday–Friday). Orders placed late on Friday are usually prepared and shipped the following Monday. We do not process or dispatch orders on public holidays.
DELAYS & BUSY SEASONS
We aim for quick and dependable delivery, but we cannot accept responsibility for delays outside our control. These include natural disasters, customs inspections, government regulations, current European geopolitical conditions and busy periods such as Christmas and Black Friday. During these times, delivery may take longer than the estimates above. We appreciate your patience.
CUSTOMS FEES
Depending on your country, customs duties or import taxes may apply to your order. These are set by your local customs authority, not by us. If you are unsure whether extra charges apply, contact your local postal service or customs authority before you order.
CHECK YOUR ADDRESS BEFORE YOU ORDER
Please make sure your delivery address includes:
- Your full name
- Your complete street name and house number
- Your postcode, region or state, and a local phone number
If an order cannot be delivered because the address is incorrect or incomplete, it cannot be refunded. If a parcel is returned to us because of an incorrect address, new shipping costs apply to send it again.
DAMAGED, MISSING OR OPENED PARCELS
Inspect your parcel as soon as it arrives. If it is lost, damaged, empty or opened, follow these steps within 7 days of delivery:
- Contact your local post office straight away. Postal investigations must be started through the postal service.
- Email us at Info@theformulaperformance.com with a short description of the issue, plus photos of the package, the shipping label and any damage.
We review every case within 24 hours. Postal investigations can take up to 30 days. We can offer a refund or replacement only if the post office confirms the problem happened during shipment.
If a parcel is marked “Delivered” but you did not receive it, we can issue a refund only after your local post office confirms it was delivered to the wrong place.
QUESTIONS
Contact us anytime at Info@theformulaperformance.com.
